Privacy Policy

1. Who We Are

Garavex Garage Doors ("Garavex," "we," "us," or "our") is a garage door repair and installation company serving Nassau County, Suffolk County, and all New York City boroughs. We operate at:

• Business Name: Garavex Garage Doors
• Service Area: Long Island & NYC, New York
• Email: info@garavex.com
• Phone: (516) 345-6789

This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a quote request, or contact us by any means.

2. Information We Collect

Information You Provide Directly

When you fill out a quote request form — on our website or through a Meta/Facebook lead form — we may collect:

• Full name
• Phone number
• Email address
• Service address (street, city, state, ZIP)
• Type of service requested
• Urgency / preferred timing
• Any additional details you choose to share

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on site
• Referring website or advertisement
• Device type (mobile, tablet, desktop)

Information From Third Parties

If you submit a lead form through Meta (Facebook or Instagram), Meta may share with us the information you provided in that form, subject to Meta's own privacy policies and your privacy settings on those platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service request — calling or emailing you to schedule a free estimate or service appointment
• To provide garage door services — sending technicians to your address, completing the job
• To communicate with you — appointment confirmations, follow-ups, service updates
• To improve our services — understanding how customers find us and what they need
• To run advertising — using anonymized data to improve our ad targeting (see Section 6)
• To comply with legal obligations — if required by law or legal process

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. Period.

We may share your information only in the following limited circumstances:

Service Providers

We use trusted third-party tools to operate our business (CRM software, scheduling tools, email platforms). These providers process your data only on our behalf and under our instructions.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

Business Transfers

If Garavex is sold, merged, or its assets transferred, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic and usage (via Google Analytics or similar)
• Measure the effectiveness of our advertising campaigns
• Enable remarketing to people who have visited our site

Types of Cookies We Use

• Essential cookies — Required for basic website functionality
• Analytics cookies — Help us understand how visitors use the site
• Advertising cookies — Allow us to show you relevant ads on other platforms (e.g. Facebook)

You can control or delete cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Facebook / Meta Advertising

We use the Meta Pixel (formerly Facebook Pixel) on our website. This allows us to:

• Track conversions from our Facebook and Instagram ads
• Build custom audiences of people who visited our website
• Show relevant ads to people who expressed interest in our services
• Create lookalike audiences of potential new customers

The Meta Pixel may collect your IP address, browser information, and actions you take on our website (such as submitting a form). This data is processed by Meta in accordance with Meta's Privacy Policy.

If you submitted a lead form through Facebook or Instagram, the information you provided is transferred to us through Meta's Lead Ads system. Meta handles the initial collection under their own terms.

7. Your Rights & Choices

You have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Ask us to correct inaccurate or incomplete information
• Deletion — Request that we delete your personal information (subject to legal obligations)
• Opt-out of marketing — Unsubscribe from marketing emails at any time using the link in any email we send, or by contacting us directly
• Do Not Call — If you ask us not to call you, we will honor that request

To exercise any of these rights, contact us at info@garavex.com or call (516) 345-6789. We will respond within 30 days.

New York State Residents

If you are a New York State resident, you may have additional rights under the New York SHIELD Act and other applicable state laws regarding the security and handling of your personal data.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption on our website
• Restricted access to customer data (only team members who need it to perform their job)
• Secure, reputable CRM and communication platforms
• Regular review of our data practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with services you have requested
• Maintain our business and service records
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements

If you have not become a customer and have not engaged with us in over 24 months, we will delete or anonymize your information unless we are required by law to retain it.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

If we make material changes, we will make reasonable efforts to notify you — for example, by posting a notice on our website or contacting you directly if we have your email address.

Your continued use of our services after any changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us: